Terms of service

Last updated: 11/25/2024

1. General Information

Welcome to Sonya Market, your online source for high-quality Traditional Chinese Medicine (TCM) products. Please read these Terms and Conditions ("Terms") carefully before using our website ("Site") and purchasing products from our store. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Site or purchase products from our store.

2. Use of the Site

Eligibility: By using the Site, you warrant that you are at least 18 years of age and capable of forming a legally binding contract.
Account Registration: You may be required to create an account to complete a purchase or to access certain features of the Site. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Prohibited Activities: You agree not to engage in any activities that may harm or disrupt the Site or its services. This includes using the Site for unlawful purposes, attempting to access other users’ information, or engaging in fraud.

3. Products and Descriptions

Product Information: We strive to ensure that all product descriptions, images, and pricing information are accurate. However, we do not guarantee that all descriptions are error-free, complete, or up to date.
Product Availability: All products are subject to availability. We may update or discontinue products without prior notice.
Health Claims: The products sold on our Site are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional before using any new herbal remedy, supplement, or TCM product, especially if you are pregnant, nursing, or have pre-existing health conditions.

4. Orders and Payment

Placing Orders: You may place an order by adding items to your cart and completing the checkout process. Once your order is submitted, it constitutes an offer to purchase, and we reserve the right to accept or reject your order.
Pricing and Payment: All prices are listed in USD and are subject to change without notice. Payment must be made at the time of purchase through one of our accepted payment methods, such as credit card, PayPal, or other specified methods.
Shipping and Delivery: Shipping fees and delivery times will be calculated at checkout. We strive to process and ship orders as quickly as possible, but delivery times may vary based on your location and availability of products.
Order Cancellation: Orders may be canceled if they have not yet been processed or shipped. Once the order is shipped, cancellations are no longer possible.

5. Shipping and Handling

Shipping Information: We offer shipping to most regions. Delivery times may vary depending on your location, and shipping costs will be calculated at checkout.
Customs and Duties: If your order is shipped internationally, you are responsible for any customs duties, taxes, or other fees that may apply upon arrival in your country. Please check with your local customs authority for more information.

6. Returns and Refunds

Return Policy: Due to the nature of our products, returns or exchanges may not be accepted for opened or used items. If you receive a damaged or defective product, please contact us within 14 days of receipt to arrange for a return or exchange.
Refunds: Refunds may be issued if the product is damaged, defective, or if an incorrect item was shipped. Refunds will be processed according to our discretion and the method of payment used.

7. Health Disclaimer

Consultation with a Healthcare Provider: Traditional Chinese Medicine (TCM) products are intended for general wellness purposes. They are not a substitute for professional medical advice, diagnosis, or treatment. Always consult a licensed healthcare provider before beginning any new health regimen, especially if you have pre-existing medical conditions or are taking prescribed medications.
Side Effects: While TCM herbs and remedies are generally safe when used as directed, some individuals may experience allergic reactions or side effects. If you experience any adverse reactions, discontinue use immediately and seek medical advice.

8. Privacy and Data Protection

We are committed to protecting your privacy and personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data when you use our Site.

9. Intellectual Property

Copyright: All content on the Site, including text, images, logos, and graphics, is owned by Sonya Market or its licensors and is protected by copyright laws. You may not use, reproduce, or distribute any content from the Site without our express written consent.
Trademarks: The trademarks, logos, and service marks displayed on the Site are the property of Sonya Market or their respective owners. You are not permitted to use these marks without the prior written consent of the trademark owner.

10. Limitation of Liability

No Warranty: Sonya Market does not guarantee that the Site will be free from errors, interruptions, or viruses. We make no representations or warranties regarding the accuracy, completeness, or reliability of any content on the Site.
Limitation of Liability: To the fullest extent permitted by law, Sonya Market is not liable for any indirect, incidental, special, or consequential damages arising out of the use or inability to use the Site or the products purchased through it.

11. Indemnification

You agree to indemnify, defend, and hold harmless Sonya Market, its officers, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, or expenses (including legal fees) arising out of your use of the Site or violation of these Terms.

12. Governing Law

These Terms and any dispute related to them will be governed by and construed in accordance with the laws of United States of America, without regard to its conflict of law principles. Any disputes will be resolved in the competent courts of United States of America.

13. Changes to Terms and Conditions

Sonya Market reserves the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after any changes to the Terms constitutes your acceptance of the updated Terms.